One in five customers cannot get through your front door

What the walkthrough covers

• Getting inThreshold height, door width and opening force, bell placement, and whether a portable ramp would actually be usable where you would store it.
• Moving aroundAisle widths with your stock as it is today, turning space, floor surface, and the route to anything a customer needs to reach unaided.
• Being servedCounter height, queue layout, lighting and glare, background noise, and whether staff know where the equipment is kept.
• Reading thingsMenus, price labels, signage contrast and size. Usually the cheapest category to fix and the most often missed.
• Finding you firstWhat your listing, photos and opening hours tell someone deciding from home whether the trip is worth making.

Why small sites get this wrong

Nearly every trader we visit already wants to be accessible. They just inherited a building and a layout, and nobody ever told them which of the forty possible changes matters.

So the report is ranked, not exhaustive. Three things to do this month, three for the year, and an honest note on what the building will never allow. You get photographs, measurements, and rough costs against each one.

What it costs

• Walkthrough and reportA visit of about ninety minutes, then a written report within a week. Fixed price, quoted before we come.
• Follow-up visitOptional, once you have made changes. Half the price of the first, and it updates the report rather than replacing it.
• Staff briefingThirty minutes with whoever is on the floor. The single change most likely to be noticed by customers.